Modern age brought with it innovations into every aspect of our lives. We use technology to connect, to learn, and of course, to help other people. The problem is, we usually ask the people who help, not the people who receive help, just what is needed. Wenderson De Lima, from the Stockholm business school, wants to understand the real needs of ordinary people. His aim is to create spaces in which the people who are being “helped,” can feel they are able to talk openly about their problems.